Online Bill Payment
Welcome to Henderson Federal Savings Bank Online Banking!
Henderson Federal is always looking for new and exciting ways to make banking as convenient as possible for our
customers! One of these ways is by offering a flexible and secure direct access to your accounts through our
Online Banking which is available to you at no additional charge. Our Online Banking gives you 24 hour, 7 days a
week access to your accounts from your home or office computer.
Try our demonstration product below by clicking on ďONLINE BANKING DEMOĒ and see how easy it can be!
With Henderson Federalís Online Banking, you can:
- View Balance and History Information
- Make Funds Transfers and Loan Payments
- Retrieve Check Images
- Pay Bills Online
- Review Deposit and Loan account information.
To sign up for Online Banking please contact one of our friendly customer service representatives at 130 North
Marshall St. Henderson, Texas. If you have questions concerning our Internet Banking service please do not
hesitate to contact us.
FREQUENTLY ASKED QUESTIONS
Q. Is there any special software required?
A. No. The only requirement is an internet browser that is supported by the Internet Banking system. We recommend that you use the latest version of the browser to ensure secure transactions.
- Microsoft Internet Explorer (IE) for Windows - Versions 7.x, 8.x, 9.x
- Mozilla Firefox - Versions 3.5, 4.0
- Opera - Versions 10.x, 11.x
- Mozilla Camino - Version 1.0.3 or higher
- Apple Safari - Versions 4.x, 5.x
- Google Chrome - Version 9.x
Q. Is Online Banking secure?
A. Yes. Besides using 128-bit encryption, Henderson Federalís Online Banking is built with several
additional safeguards to ensure your account information remains secure. Should someone attempt to access your
account portfolio using an incorrect password more than three times, Henderson Federal will lock out the entire
session from use. The lockout can only be cleared by a Henderson Federal employee. Should you forget to logout of
Online Banking, your session will automatically be terminated after 20 minutes of no activity.
Q. What if my ACCESS ID and/or PASSWORD donít seem to work?
A. There are several solutions to this problem. The most common issue is the placement of your CAPS LOCK
key. Your ACCESS ID and PASSWORD are case sensitive. The second most common issue is a complete lockout of your
account. If you werenít sure of your PASSWORD, and began guessing or didnít realize that you were entering your
PASSWORD in the wrong case, you had only three chances to get it right. As a security feature, we lockout all
accounts if an incorrect PASSWORD is entered on the third try. The only way to reset a lockout is to contact us by
calling 903-657-2577, Monday thru Friday 8:00 A.M. to 5:00 P.M. CST.