Yes.  In order to enroll in Online Banking, you must first have an open checking account with Henderson Federal.

No. The only requirement is an internet browser that is supported by the Internet Banking system. We recommend that you use the latest version of the browser to ensure secure transactions.

Certified and Supported Browsers and Operating Systems

• Microsoft Internet Explorer (IE) for Windows – Versions 11 and higher
• Firefox – Versions 27 and higher
• Safari – Versions 5 and higher
• Google Chrome – Versions 38 and higher
• Microsoft Windows 7 and higher

Browser Settings
Listed below are the general minimum settings for a browser to access Retail Online.

• First-party cookies must be allowed
• JavaScript enabled
• Active Scripting enabled, if applicable
• Binary and Script Behaviors enabled, if applicable
• To ensure uninhibited downloads, automatic prompting for file downloads enabled
• Browsers and operating systems must support and have enabled Transport Layer Security (TLS) 1.2

Yes. Besides using 128-bit encryption, Henderson Federal’s Online Banking is built with several additional safeguards to ensure your account information remains secure. The Internet Banking login process includes layered authentication security. This layered authentication is intended to prevent unauthorized access to a customer’s account, validate their identity, protect their account information from fraudulent use, and prevent the theft of their identity. Should someone attempt to access your account portfolio using an incorrect password more than three times, Henderson Federal will lock out the entire session from use. The lockout can only be cleared by a Henderson Federal employee. Should you forget to logout of Online Banking, your session will automatically be terminated after 20 minutes of no activity.

There are several solutions to this problem. The most common issue is the placement of your CAPS LOCK key. Your ACCESS ID and PASSWORD are case sensitive. If you get locked out of your account due to entering an incorrect password three times, you can either contact us directly during business hours or simply click the Forgot Password link below the login information. In both cases, a temporary password will be auto-generated and emailed to you.